Every positive and negative experience you have with a company or service comes down to one important factor – culture. And to build culture, you need to learn the art of curiosity. Monty Moran is the former co-CEO at Chipotle Mexican Grill. Under his leadership and culture-building, he helped the company scale from several Million to over $23Billion.
Most recently, Monty realized his lifelong dream of becoming a pilot and flies his airplane throughout the United States to pursue his interest in better understanding and serving Americans. He is a director and chairman of corporate boards and an advisor to many entrepreneurs and businesses. He is also the author of the book Love is Free; Guac is Extra.
Tune into this episode and hear from the former co-CEO of Chipotle on building culture.
Things you will learn in this episode:
[00:01 – 07:31] Opening Segment
- I introduce today’s guest, Monty Moran
- Bio
- Be sure to check out guestio.com and start booking
- Monty gives some background on his story
- Growing up in Boulder Colorado
- Life outdoors
- Growing up curious and getting good at reading people
- Learning through minimum wage jobs
- Learning from people – the things that everyone wants
[07:32 – 17:33] Learning the Art of Intimacy and Curiosity in Dairy Queen
- Monty talks about the things he learned from people
- Talking to guests at DQ
- Everyone has something interesting to them
- The beauty of curiosity
- Seeking to value and understand people
- Seeing the world through others’ eyes
- Monty shares about the spiritual curiosity of Boulder
- Understanding the truth
- Sniffing out the inauthentic
- Desiring the truth led to intimacy when meeting people
- Don’t listen to the words, but the non-verbal
- A word from our sponsor
[17:34 – 36:00] Former Co-CEO of Chipotle on Building Culture
- Monty shares his experience in school and transitioning into Law
- College career
- Rather work WITH people than ON people
- Going to law school
- The real experience doing law – no such thing as junk work
- Making better relationships with the opposition than their own lawyers
- Dropping people’s guards
- Interacting with people where they’re at
- Using the knowledge to build Culture in the service industry
- Monty’s transition from law to Chipotle
- Starting with real estate negotiations
- Turning around the ego
- Empowering people
- Building the kind of culture that people don’t want to leave
- Asked to build Culture at Chipotle as a leader
[36:01- 45:11] Closing Segment
- Top lessons from Monty on building Culture
- Don’t try to get something out of people or job, but what you can give
- The source of a leader’s power is from followers
- Difference between a manager and a leader
- Work to diminish your power not increase it
- Stop listening to words
- Who you know or what you know?
- Who you know – relationships make life worth it
- People are the source of wisdom
- How to find the book
- Links below
- ThE RaNdOm ROunD
- How to engage with Monty
- Links below
- Final words
Tweetable Quotes:
“There’s no such thing as a dead-end job and the only thing that makes it dead-end is if you think it’s dead-end, then you’re bringing the wrong attitude to it.” – Monty Moran
“Everyone in the world wants the same thing, and that’s to be seen, valued, loved, and understood.” – Monty Moran
“I’m not even going to let your words prevent me from caring about where you’re really at, caring about what you’re really feeling.” – Monty Moran
“It’s so much more valuable to make others better than it is to be the ‘good one.’” – Monty Moran
Resources Mentioned:
Connect with Monty on LinkedIn, Twitter, and Instagram. Go check out https://montyfmoran.com/ (Same as loveisfree.com) and learn more about building culture and your fullest self.
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